Order Policies
To place an order please contact us at +1-613-484-7760 (text or call)
OR
anytime at order@warriorcakes.ca and we will respond at our earliest opportunity – please leave your phone number when ordering by e-mail.
We also accept orders through our instagram and facebook, just shoot us a direct message!
We currently accept e-transfer & PayPal during COVID. Prices vary by design & ingredients. Flowers & additional features cost extra
Occasion Cakes
Please order two weeks (14 days) prior to your event to ensure that we can complete your order. Payment is required at the time of booking to secure the spot
Wedding Cakes
Warrior Cakes ties to accommodate all clients, however, wedding dates are subject to availability and often book far in advance. Please order a minimum 2 months prior to your event.
Delivery is available for wedding cake. The delivery fee will be assessed when you place your order
view our delivery policies
Deposit
A 50% non-refundable deposit is required to secure your wedding date and confirm your order. If you have decided on a date and want to reserve it but have not decided on your final order, we take a $250 non-refundable deposit that will be applied once a cake decision has been made. Without this deposit, we cannot reserve your event date
Rentals
A $50 fully refundable deposit is required for stand rentals and $100 deposit for tower rentals. Equipment must be returned to us within three (3) days for your event in order to secure your deposit as they are often needed for other events and will need to be purchased and rush ordered if not retuned
Final Payments
All payments are due at time of booking.
Final payments for weddings (remaining 50%) is 4 weeks prior to your wedding date
Refunds
Due to our schedule, custom designs, and cost of ingredients, refunds are not able to be offered. If your event is postponed or rescheduled for any reason, your deposit will be transferred to the new event date. This transfer is dependent upon open availability (especially during COVID)
Rush order
Rush orders are available for all items and are subject to an additional fee
Client-Supplied Accessories
We incorporate any fabrics, stands, signage, candles, and/or any other accessories you wish to provide. In order to use them in the final design, we must receive them a minimum of one week prior to the order due date
Artistic License Disclaimer
Every cake is handmade by Becca and is subject to artistic interpretation. You may provide us with photographic inspiration for your order or make requests based on previous works.When selecting your design, please keep in mind that we specialize in sugar flowers and our use of fondant is limited. We reserve the right to make minor changes to the design if needed
Photographs
We photograph all of our products and reserve the right to use any photographs for display or promotional purposes without client compensation or permission.
Food Allergies
Please discuss any allergies or sensitivities with us at the time of placing your order
Serving Sizes
Wedding and occasion cakes are designed to serve the number of people specified when ordering. Wedding servings are based on a 1″ x 2″ x 4″ slice & party servings are based on 1½” x 2″ x 4″ slice. We always provide venues with accurate cutting instructions to ensure that there are enough slices for everyone
Colour Matching
We make every effort to match our products colours to those of your event. In order to get as close as possible to your theme, please provide us with a colour swatch. We have a wide selection food-grade gel dyes, however, sometimes colours are difficult/impossible to match. Many factors such as heat & humidity affect the colours and colours have a tendency to darken with time. We endeavour to lessen colour changes by storing and transporting all of our products cooled and refrigerated but we cannot guarantee an exact colour match
Outdoor Events
Any products placed outside during an event has the possibility of melting or changing form due to weather conditions (heat, wind, rain, & humidity). We store and transport all of our products cooled and refrigerated and are not for a products once they have been delivered or picked up
Pick-up
If you choose to pick up and transport your order to your venue, we are not liable or responsible damage once the order has been picked up. We recommend that cakes of two (2) or more tiers are delivered to your venue by Warrior Cakes due to increased risk of damage during transport (view our Delivery Policies)